Frequently Asked Questions

WHAT IS THE EXPECTED TURNAROUND TIME FOR A SIGN? 

The turnaround time will depend on how complex the sign requirements are. Different materials require different levels of care to ensure the products do not get damaged during production or installation.

 

WHAT FILE FORMATS ARE ACCEPTABLE? 

We prefer ai, psd, pdf, eps and jpg. But we can work with most files types. If your file type is not listed here, speak with a staff member.

 

MY IMAGE IS PIXELATED CAN YOU FIX IT?

Our design team will notify you if your artwork exceeds normal pixelation, which would result in a poor quality print. Images taken from the internet are only 72 dpi, but a file at 300 dpi will ensure a crisp, clean print. When file(s) require a complete re-build, at the discretion of our art department, we will email you with our assessment of what’s required, and what we would charge to rebuild it.

 

CAN I MAKE CHANGES TO MY ORDER AFTER PAYMENT?

Once an order is placed with payment, but the order is still in the proofing process customers may make minor changes such as colour or design*. If the proof has been approved and the job has been moved into production, customers are unable to make changes to the items ordered without incurring a fee and/or pushing back order’s production lead time.

*Our design department will assess the changes and notify the client if a fee would be incurred.

 

WILL I RECEIVE A DIGITAL MOCK-UP OR PROOF PRIOR TO PRODUCTION?

After a deposit and art files have been received the project is moved into our design department where a digital proof will be provided prior to production. Minor changes will be completed at no cost. At the discretion of our staff, a design fee may be applicable should the changes continue beyond 2 digital proofs. The client will be notified of the fee prior to making the additional changes.

 

DO YOU PROVIDE INSTALLATION?

Of course, we would love to install your sign! We also offer installation of preexisting signage, in case you’re moving locations and do not want to part with your fabricated sign. Even if you have been provided signage from HQ and think you need an expert to help you out- we are ready to assist you by any means!